Frequently Asked Questions.
SHOPPING
What kind of products do you sell?
We specialize in all things sensual – from sexy lingerie and pleasure toys to massage oils, couples' games, and bedroom essentials. Whether you’re exploring solo or with a partner, we’ve got just what you need to turn up the heat.
Is everything on your site safe to use?
Yes! We only carry products from reputable brands that use body-safe materials. Always follow usage instructions, check ingredients for any allergies or sensitivities you may have and clean your toys properly after each use.
I'm nervous to shop for adult products. Any tips?
You’re not alone – and that’s why we’re here! Our shop is judgment-free, educational, and all about pleasure. Start with something simple like a massage candle or a bullet vibrator. And remember: curiosity is sexy and sexual exploration is empowering!
If you need help deciding on your first toy, try out our sex toy quiz to find what product will work best for you and your needs! Take Quiz Here.
How can I contact you if I have questions?
Our friendly support team is ready to help! Please submit your questions through our our contact page and someone will get back to you as soon as possible!
Is my payment information secure?
Absolutely. Your payment details are protected with industry-standard encryption. We take your privacy and security seriously every step of the way.
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment options. You’ll see a full list of accepted methods at checkout.
SHIPPING & ORDERS
Is your packaging discreet?
100%! Orders arrive in plain, unmarked packaging with no logos or suggestive language. Your privacy is our priority from checkout to delivery.
How does shipping work?
We ship quickly and discreetly within the U.S. and select international locations. Shipping options and delivery estimates are provided at checkout.
Do you ship internationally?
Yes, we do! We proudly ship worldwide so you can enjoy our products no matter where you're located. Shipping costs and delivery times will vary by destination, and any customs fees or duties are the customer’s responsibility.
What shipping options do you offer?
We provide both standard and expedited shipping to suit your needs:
•Standard Shipping – typically delivers within 3–5 business days
•Expedited Shipping – arrives in about 1–3 business days
Note: Delivery times are estimates and may be affected by location or carrier delays.
How are shipping costs calculated?
Shipping rates are calculated at checkout based on your location, the shipping method you select, and the size and weight of your package. You’ll see the final cost before completing your order.
Can I cancel or change my order after it’s placed?
Because we process orders quickly, we’re unable to cancel or modify orders once they’ve been submitted. We recommend double-checking your items before checking out.
RETURNS, REPLACEMENTS & ISSUES
Can I return or exchange a product?
Due to the intimate nature of our products, we can’t accept returns or exchanges unless the item is defective.
If you receive a defective product, you may:
• Contact the manufacturer to use their warranty
• Or contact us within 14 days of receiving your order for an exchange
Please include your order number, the item name, and a brief description of the issue.
What if I received the wrong item or part of my order is missing?
If something’s not quite right, don’t worry — we’ll fix it. Just email us with your order number and details about the issue. We’ll ship the correct item at no additional cost.
Note: Some orders may ship in multiple packages.
My order arrived damaged. What should I do?
We’re so sorry to hear that! Please inspect your items when they arrive. If anything is damaged or incorrect, contact us right away and we’ll make it right.