K-Y Ultragel Personal Lubricant

Order Cancellation & Returns

Orders are charged and processed immediately, so cancellations aren’t possible. For health/safety, returns aren’t accepted for used, opened, or intimate items (e.g., toys, lingerie, harnesses, piercing items). Eligible returns must be unused, in original packaging, with proof of purchase. Damaged/defective items can be exchanged within 7 days; after that, contact the manufacturer.

For more information please read our Refund Policy.

Shipping Information

We ship quickly, securely, and discreetly. Standard delivery takes 3–5 business days; expedited arrives in 1–3. Rates are shown at checkout by method, location, and order size. U.S. orders over $100 (after discounts) get free standard shipping. All orders arrive in plain, unmarked packaging. Orders process in 1–2 business days, with tracking emailed once shipped.

For more information please read our Shipping Policy.